Refund Policy

1. 30-Day Refund on Unused Credits

If you purchased a credit pack and have not yet used any of the credits, you may request a full refund within 30 days of the purchase date. Email zach@nothollywood.ai from the address associated with your account and include your Stripe receipt or order ID.

Refunds are issued to the original payment method through Stripe and typically arrive within 5–10 business days depending on your bank. Once refunded, the corresponding credits are removed from your balance.

2. Partial Refunds on Partially Used Packs

If you have used some but not all credits from a pack, we will refund the unused portion prorated at the original per-credit rate, within 30 days of the pack purchase.

Example. You buy the Studio pack ($75 for 500 credits) and use 100 credits (2:30 of 768P video). Within 30 days, you can request a refund of the remaining 400 credits: 400 ÷ 500 × $75 = $60 refunded, and the 400 unused credits are removed from your balance.

3. Failed Generations Are Auto-Refunded

If a video generation fails on our end or on the upstream model provider's end, the credits deducted for that job are automatically returned to your balance — usually within seconds. If you notice failed credits that were not refunded, email us and we'll fix it.

4. What We Cannot Refund

• Credits you have already used. Once credits are consumed to render a video, the underlying compute has been paid to the model provider and cannot be reversed.
• Purchases older than 30 days, unless the Service has been continuously unavailable for you during that period due to our error.
• Purchases from accounts terminated for violating our Terms of Service (fraud, prohibited content, abuse). Credits in these accounts are forfeit.
• Buyer's remorse on a specific generation. AI outputs are inherently variable — we can't guarantee any specific prompt will produce the result you envision. We recommend starting with a small Starter pack ($15) to try the Service before committing to a larger pack.

5. Chargebacks

If you have a billing concern, please email us first — we resolve almost every refund request the same day. Filing a chargeback with your bank before contacting us may result in your account being suspended pending resolution, and repeated fraudulent chargebacks may result in permanent termination.

6. Service Outages

If the Service is unavailable for more than 48 consecutive hours due to our infrastructure or upstream model outage, you may request a prorated credit refund for that period, even outside the 30-day window. Email us with the approximate dates and we'll investigate.

7. How to Request a Refund

1. Email zach@nothollywood.ai from the address on your account.
2. Include your Stripe receipt or the pack name + purchase date.
3. Briefly tell us why — this is optional but helps us improve the Service.

We respond to refund requests within 2 business days and process approved refunds through Stripe the same day we respond.

8. Contact

Questions? Email zach@nothollywood.ai.